![]() ![]() ![]() Additionally, more cross-functional business processes and customer service-focused solutions are being introduced to improve operational efficiency and maintain and expand the customer base.Īs customers and business partners increasingly demand greater empowerment, utilities companies seek to improve interactions and relationships in their entire business ecosystems by enhancing software capabilities for collaboration, gaining deeper customer and market insight and improving process management. Utility providers are therefore renewing activity directed at improvements in operations, use of information technology and automation of business processes. Consolidation and globalization have changed that, as the industry transforms into a more dynamic market-driven environment with fewer, larger companies.ĭeregulation has opened up new opportunities and new threats, forcing utilities to expand their focus from simply providing energy, to rethink their strategies and align them more closely with customer needs. Traditionally, utilities have had little experience with competition or strategies for winning new customers. ![]()
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